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 Jackhouse FAQs

  FAQ - Designers

How much does it cost to be on Jackhouse?
Do I need technical skills to add my products?
Do I need my own web site?
Do I need to have a Paypal account?
Is there a minimum time I need to subscribe for?
How do I know which items to sell?
How do you promote the site?
Do I pay extra for advertising?
Do you guarantee sales?
Who decides the price and shipping costs?
How many pictures can I add per product?
Can I revise my items?
What happens if a customer wants to return an item?
Frequently Asked Questions - Jackhouse Online Help
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How much does it cost to be on Jackhouse?
Our rates vary depending on whether you are a student or established designer or craftsperson. You choose the best option to suit you. See our prices page for full details.
 
Do I need technical skills to add my products?
No. If you are familiar with sites such as Ebay then you should have no problems. However email and online support is available if you have any problems.
Do I need my own web site?
No it is not necessary to have your own web site. We can link to your Biog page on Jackhouse or your Facebook page if you prefer. If you do have your own web site you are free to link back to the Jackhouse shop to add us as a retailer of your items. You also will have a Profile Page within Jackhouse to tell buyers a little about you, your inspiration and your products.

If you are considering having a web site we do offer some greatly reduced rates for web site building and hosting - Please ask for details.
 
Do I need to have a Paypal account?
Yes. This is because we take all payments on your behalf through Paypal and make payments to you each month in the same way to keep your costs very low. Paypal standard processing fees are 3.4% of each sale amount. To set up a Paypal account visit paypal.co.uk.
 
Is there a minimum time I need to subscribe for?
Yes. Our Subscriptions are all for 12 Months payable monthly. If you choose to pay in advance for the year we will give you One Month FREE!
 
How do I know which items to sell?
It is essential that you choose to feature items that are 'commercially viable'. Think about what you see in high street stores and homeware outlets for inspiration. You can always start by selling smaller, lower priced items which are easier to produce and stock. These may then translate into orders for higher priced items or commissions in the future.
 
How do you promote the site?
We advertise on Google and have years of Search Engine Optimisation experience to get all pages indexed on the major search engines. In addition we have our dedicated Facebook page to attract interest and where new items are posted and featured automatically. We also market the site to magazines and retail buyers to increase exposure for all designers and their products through mailing lists and newsletters.
 
Do I pay extra for advertising?
No this is all part of your monthly Subscription.
 
Do you guarantee sales?
No. We cannot make any guarantees on the level of sales or any publicity received. However, we monitor all of our clients performance through our Monthly Sales Reports and will liase and support you to try to increase your sales potential as much as possible - Your success is our success!
 
Who decides the price and shipping costs?
The sale price and shipping costs are all inclusive and are are decided by you when you add each item.
 
How many pictures can I add per product?
You can add as many pictures as you wish but we would recommend about 4-6 per item.
 
Can I revise my items?
Yes you can make as many amendments as required. Any changes you make are immediate.
 
What happens if a customer wants to return an item?
Any returns will be handled by yourself. If a customer has paid for the item before your monthly sales payment we will only return the funds to the customer once you have confirmed receipt of the returned item. If you have received payment from Jackhouse, you will be responsible for making the refund.
 
If we have not answered your question please get in touch - click here.
 
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